1.1. Company is responsible for indication of the Client’s Account balance in any particular moment.
1.2. Company’s responsibility starts from the moment when the first record about Client’s funds deposit is placed, changed depending on results of the Client’s Operations and continues up to the moment when the Client’s request for full withdrawal of the funds from the Client’s Account will be processed.
1.3. Client has the right to demand funds which is available in Client’s Account at the time of the enquiry.
1.4. The only official methods of deposits/withdrawals are the methods which appear on the Site. Client is taking all risks related to the usage of the payment methods, as to the fact that the payment methods providers are not Company’s partners and such activity is not in Company’s responsibility. Company is not responsible for any delay or cancelation of funds transaction which was caused by the payment method provider. If Client has any claims related to any of the payment methods, it’s in Client’s responsibility to contact the support of the particular payment method provider and to notify Company about such claims.
1.5. Company doesn’t take any responsibility to the activity of any third part service providers which Client may use in order to make any deposit/withdrawal. Company’s financial responsibility towards Client’s funds starts at the moment the funds arrives to the Company’s bank account or any other account related to Company and that appears at the Company payment methods page on the Site. Company doesn’t take any responsibility for actions or omission of the third parties who are carrying out banking, billing, or any other activity, similar to it, or other intermediary activity related to the support of banking or other accounts, billing or transfer of the Client’s funds. In case any fraud appears during the Operation or after it, Company reserves the right to cancel the Operation and to stop the Services provision regarding the Client’s Account. Company’s responsibility as to the Client’s funds ends at the time the funds leaves Company’s bank account or any other account related to Company and appears at the Company’s payment methods page on the Site.
1.6. If any technical mistakes appear at the time of Operation Company reserves the right to cancel such Operation and stop all other Client’s activity on the Site.
2. Client’s registration
2.1. Client’s registration is based on two main steps:
— Client’s registration on the Site;
— Client’s identity verification.
In order to complete the first step Client must:
— to provide Company with Client’s actual identity and contact details;
— to accept Company’s Contract, appendices to such Contract and terms of all mentioned in the Contract polices.
2.2. Procedure of the Client’s identity verification is carried out by Company for the confirmation of correctness and completeness of data provided by Client. For carrying out this procedure Company is obliged to demand and Client is obliged to provide:
— the scan or the digital photo of the all-civil, international passport or other document proving the Client’s identity in a legible look. A pages of passports with the photo and personal data or other document (for example ID Card) containing the photo and personal data.
In addition Company has the right to demand from Client actual accounts for utilities, the contract with bank on opening of the personal account, scans of bank cards, and also any other documents if the abovementioned documents don’t allow to identify Client in full and/or it’s necessary to verify the data specified by the Client at registration on the Site.
2.3. The identification process should be completed within ten (10) business days since Company`s request to identify Client is placed. In some cases Company may increase the identification process up to thirty (30) business days.
3. Deposit processes
3.1. In order to make a deposit Client has to make an enquiry from Client’s “personal cabinet” on the Site. In order to complete the enquiry Client has to choose any of the payment methods from the list specified on the Site, fill in all necessary details and to continue to the payment page.
3.2. Processing time of the enquiry depends on the payment method and may vary from one method to another, Company cannot regulate the processing time. In case of using electronic payment methods the Operation time can vary from seconds to days. In case of using direct bank wire transfer the Operation time can be up to forty five (45) business days.
4.1. Company is not a tax agent for Client and not provides any Client’s information to any third part unless it will be requested officially by a government office according to any applicable law.
5.1. By accepting the terms & conditions of the Contract and all polices mentioned in the Contract, Client, as the legal user of a bank or payment system or the virtual POS terminal (including, but without being limited, users of self-service terminals, stored-value cards, e-Wallet), hereby confirms that he is entitled to receive Services offered via the Site. Hereby Client warrants that Client have reached or surpassed the legal age, which is considered as such by any jurisdiction of Client or Company in order to receive Services provided on the Site.
5.2. By starting to use the Services Client takes legal responsibility for not violating the legislation of any country where such Services are being used, and confirms that Company is not responsible for any unlawful or unauthorized violation.
5.3. By agreeing to receive the Services, Client understands and accepts that processing of any of Client’s payments are executed by Company, and there is no statutory right of revocation of already purchased Services or any other opportunities to cancel the payment. If Client wishes to reject to receive the Services for further purchases of Services or other facilities on the Site, Client can do that by using Client’s personal account/profile on the Site.
5.4. Company is not responsible for any failure to process the data related to any systems used by Client for payment, or for the issuing refusal to provide authorisation of the payment. Company is not responsible for the quality, quantity, price, terms or conditions of any Services or other facilities offered to Client on the Site or purchased by Client from the Site. When Client pays for any of the Services, Client is primarily bound by the Contract and Site terms and conditions. Only Client is responsible for paying for all Services ordered through the Site and for any additional expenses/fees that can be applied to this payment. Company acts only as the executor of the payment in the amount stated by the Site, and it is not responsible for pricing, total prices and/or total sums. The Client understands and confirms that the Client is solely responsible for any foreign exchange fees levied by the Client's bank or any payment processor in assets when the Client deposits or withdraws funds in the currency different form the currency of the Client's trading account. The Client further understands and confirms that the Company shall not bear any responsibility for the reimbursement of any such foreign exchange charges. In case there is a situation when Client do not agree with the aforementioned terms and conditions and/or other reasons, Client is obliged to cancel the payment, and, if necessary, contact directly the administrator/ support of the Site.
Return and refund policies
1.1. In order to make a withdrawal Client has to make an enquiry from Client’s “personal zone” on the Site. In order to complete the enquiry Client has to choose any of the withdrawal methods from the list and fill all the necessary details.
1.2. After a withdraw request is made, it receives a “Requested” status. After the request comes to process, it receives a “In process” status. After receiving “In process” status, funds are removed from balance. Funds will be transferred to the payment system wallet after a request receives a “Processed” status.
1.3. Withdrawal enquires processed by the financial department of Company one by one. The time of the process may take up to two (2) business days. Company reserves the right to increase the processing time.
1.4. Funds can be withdrawn only to the payment system account used to deposit. In case if there is no technical possibility to withdraw funds to the payment system account used to deposit, a method will be chosen by Company, according to Client’s possibilities. In such case payment details should be similar to the Client personal details.
1.5. Client takes full responsibility for the information provided by Client at the enquiry of withdrawal.
1.6. If Client used a bank card for making a deposit withdrawal of funds have be made to same bank card. Client will be able to withdrawal with any other payment method only after withdrawal amount exceeds deposit amount.
1.7. If Client after making a deposit created a withdrawal request without performing any trading Operations the deposit have to be made using same payment credentials and same payment system that were used for making the deposit. Company reserves the right to charge a fee for the return of funds as well as for processing the transaction by the processing system.
1.8. If Client's account is closed due to the violation of the Terms and Conditions, the Company reserves the right to withhold and retain any and all of profits earned by a client.
1.9. If Client's account is closed due to the violation of the Terms and Conditions, the Company, at its sole discretion, may decide to return the funds deposited by a client. In such cases all applicable charges and fees will be deducted from the amount to be received by a client.